Returns & Refunds Policy

At UNREAL, we stand behind the quality of our snacks and offer a satisfaction guarantee. Due to the perishable nature of our products, we offer a hassle-free refund or replacement process if your order arrives damaged or doesn't meet our high standards.

Return Process

• 1.
  Contact Support

  Reach out to our customer experience team within 14 days of delivery via email with your order number and any relevant photos of the issue.

• 2.
  Review Process

  Our team will review your request within 48 hours to determine if a refund or a replacement shipment is the best solution for your situation.

• 3.
  Resolution Approval

  Once approved, we will initiate a full refund to your original payment method or process a new shipment of fresh product at no extra cost.

• 4.
  No Return Needed

  To minimize waste and maintain food safety, we do not require you to ship perishable food items back to our warehouse.