Frequently Asked Questions
Everything you need to know about UNREAL gourmet snacks and delivery.
How do you ensure the freshness of your products during shipping?
All UNREAL products are packaged in temperature-controlled, insulated containers with food-grade cold packs to ensure they arrive at your doorstep in peak condition.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, we offer a wide range of vegan, gluten-free, and non-GMO options. You can use the filters on our shop page to find products that meet your specific dietary needs.
Where can I track my order?
Once your order is processed, you will receive an email with a tracking number. You can use this number on our 'Track Order' page to see real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Currently, UNREAL ships within the continental United States and Canada to ensure our products remain fresh during the transit period.